Charity Recruitment is proud to be working with a prestigious global university in central London to recruit an experienced Operations Manager. This is a permanent role offering a unique opportunity to lead operations in a vibrant and fast-paced student accommodation setting.

About the Role:

As part of the Residential and Catering Services Division, you’ll play a key role in enhancing the student experience by delivering high-quality, affordable accommodation and catering services. You will oversee the day-to-day management of a 676-bed hall of residence, ensuring smooth front-of-house operations and leading a dedicated reception team.

Key Responsibilities:

Oversee daily reception and front-of-house activities, delivering exceptional customer service.

Lead and manage reception staff, conducting performance appraisals, developing training plans, and supporting professional growth.

Design and manage rotas to ensure consistent, year-round staffing while meeting budget requirements.

Respond to operational fluctuations such as student check-ins/outs, commercial bookings, and end-of-year activities.

Create a warm, welcoming, and professional environment for all residents and guests.

Collaborate with the Head of Operations to monitor monthly spend and ensure budget adherence.

Maintain up-to-date and accurate records in the Property Management System, including reservations and guest information.